Returns Policy

30 Day Money Back Guarantee

At DripWorks, we offer a 30 Day Money Back Guarantee on any new, unopened, unused, product return received within 30 days after the original shipping date (not including original shipping and handling charges). All items must be in their original packaging. Return shipping is the responsibility of the purchaser. Please inspect your entire order immediately upon delivery and call us with any questions at 800.522.3747.

  • New, unused, unopened items returned within 31-60 days of original shipment will be charged a 20% restocking fee.

  • New, unused, unopened items returned within 61-90 days of original shipment will be charged a 30% restocking fee.

Special/Custom Orders

Special orders and custom orders are non-returnable, except in cases of manufacturer defect.

Defective Items

If an item is covered under our 30 Day Money Back Guarantee, we will refund or replace returned items we determine to be defective. If an item is outside of that time period, it may still be covered under the manufacturer's warranty. Please contact us at 800.522.3747, M-F, 8 AM to 4 PM PST with any questions. Products used on an unfiltered or improperly filtered system are not covered under manufacturer warranty and will not be accepted for return.

Undeliverable/Unclaimed Packages

All orders returned as undeliverable or unclaimed may be charged a 15% restocking fee plus shipping charges.

DripWorks Returns/Exchanges Process

1. Fill out the requested information on the return/exchange form included with your original shipment
2. Indicate whether you want a refund or exchange of items
3. Ship product and completed form back to DripWorks

Download and Print the Returns/Exchange Form


DripWorks Phone Exchanges - Need It Now?

Call our support staff, M-F, 8 AM to 4 PM PST, and let us know what you need to reorder and we will be happy to place a new order for you right away. Your credit card will be charged for the new order and we will refund you for the return when it is received and processed. You are responsible for any return shipping and handling.

If you received the wrong parts due to our error, we will refund standard shipping charges after the items have been returned to us. These items must be returned to DripWorks via the most economical method. We will not reimburse charges for expedited shipping methods.



Privacy Policy

Introduction

DripWorks, Inc. has created this privacy statement in order to demonstrate our firm commitment to your privacy. The following discloses our information gathering and dissemination practices for this website: www.dripworks.com Any changes or updates to privacy practices will be updated through our website.

Customer Numbers

The customer ID numbers are assigned to Web site visitors to verify the user's identity. A separate customer number will be assigned by our in-house mail order program for use as account numbers in our record system.

Catalog Requests

DripWorks offers online catalog requests. The information collected is contact information necessary to mail a catalog.

Removal/Opt Out

If you do not wish to receive further mailings or other contacts from us, you can request that in any of the following ways:
  • You can send email to: support@dripworks.com
  • You can send mail to the following postal address:
    DripWorks, Inc.
    190 Sanhedrin Circle
    Willits, CA 95490
  • You can call the following telephone number: 800.522.3747

Notification of Changes

If we decide to change our privacy policy in whole or in part, we will post those changes on this privacy policy page so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. Those changes will go into effect on the date posted in the notice. the new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. This policy was posted in February 2012.

Contacting Us

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact

Dripworks, Inc.
190 Sanhedrin Circle
Willits, CA 95490
support@dripworks.com

Governing law

This policy and the use of this Site are governed by California law. If a dispute arises under this Policy we agree to first try to resolve it with the help of a mutually agreed-upon mediator in the following location: Willits, California. Any costs and fees other than attorney fees associated with the mediation will be shared equally by each of us.
If it proves impossible to arrive at a mutually satisfactory solution through mediation, we agree to submit the dispute to binding arbitration at the following location: Willits, California, under the rules of the American Arbitration Association. Judgment upon the award rendered by the arbitration may be entered in any court with jurisdiction to do so.
Dripworks.com is controlled, operated and administered entirely within California. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.