30 Day Money Back Guarantee
- New, unused, unopened items returned within 31-60 days of original shipment will be charged a 20% restocking fee.
- New, unused, unopened items returned within 61-90 days of original shipment will be charged a 30% restocking fee.
Special/Custom OrdersSpecial orders and custom orders are non-returnable, except in cases of manufacturer defect.
Defective ItemsIf an item is covered under our 30 Day Money Back Guarantee, we will refund or replace returned items we determine to be defective. If an item is outside of that time period, it may still be covered under the manufacturer's warranty. Please contact us at 800.522.3747, M-F, 8 AM to 4 PM PST with any questions. Products used on an unfiltered or improperly filtered system are not covered under manufacturer warranty and will not be accepted for return.
Undeliverable/Unclaimed PackagesAll orders returned as undeliverable or unclaimed may be charged a 15% restocking fee plus shipping charges.
DripWorks Returns/Exchanges Process1. Fill out the requested information on the return/exchange form included with your original shipment
2. Indicate whether you want a refund or exchange of items
3. Ship product and completed form back to DripWorks
Download and Print the Returns/Exchange Form
DripWorks Phone Exchanges - Need It Now?Call our support staff, M-F, 8 AM to 4 PM PST, and let us know what you need to reorder and we will be happy to place a new order for you right away. Your credit card will be charged for the new order and we will refund you for the return when it is received and processed. You are responsible for any return shipping and handling.
If you received the wrong parts due to our error, we will refund standard shipping charges after the items have been returned to us. These items must be returned to DripWorks via the most economical method. We will not reimburse charges for expedited shipping methods.
DripWorks, Inc. has created this privacy statement to demonstrate our firm commitment to your privacy and security. The following discloses our information gathering and dissemination practices for this website www.dripworks.com. Any changes or updates to privacy practices will be updated through this website.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place the latest encryption technology as well as physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Notification of Changes
This policy and the use of this site are governed by California law. If a dispute arises under this Policy we agree to first try resolving it with the help of a mutually agreed-upon mediator in the following location: Willits, California. Any costs and fees other than attorney fees associated with the mediation will be shared equally by each of us.
If it proves impossible to arrive at a mutually satisfactory solution through mediation, we agree to submit the dispute to binding arbitration at the following location: Willits, California, under the rules of the American Arbitration Association. Judgment upon the award rendered by the arbitration may be entered in any court with jurisdiction to do so.
DripWorks.com is controlled, operated and administered entirely within California. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.
Upon entering our website, visitors are assigned a Customer ID Number to verify the user’s identity. If an order is placed with us, a separate Customer Number will be assigned by our in-house order management system for use as an account number in our record system.
DripWorks offers online catalog requests. The information collected for this request is contact data necessary to mail a catalog.
If you do not wish to receive further mailings or other contacts from us, please contact us in any of the following ways:
• You can email: email@example.com
• You can send mail to:
190 Sanhedrin Circle
Willits, CA 95490
• You can call: 800.522.3747
Our website may contain links to enable you to visit other websites. We are not responsible for the privacy policies of those websites. We encourage our users to read the privacy statements of other websites before proceeding to use them.
Information About You
The personally identifiable information that you provide to us and information about your order may be combined with other personally identifiable information from our records and other sources. This information will be used to make our future marketing efforts more efficient. This information may also be shared with our third party service providers and other marketers whose products or services we feel may be of interest to you. If you prefer that we do not share your personal information, please email us at firstname.lastname@example.org.
We understand the importance of taking extra precautions to protect the privacy and safety of children. We do not knowingly collect, use or disclose personal information from children under 13 without verifiable parental consent. If we learn that we have collected the personal information of a child under 13, without first receiving verifiable parental consent we will take steps to delete the information.
If you would like to give us any feedback about our policies and practices, please email us at: email@example.com or write to us at: DripWorks, Inc., 190 Sanhedrin Circle, Willits, CA 95490.