Returns Policy

30 Day Money Back Guarantee

***All claims of missing or damaged items during shipping should be reported to DripWorks within 48 hours.***
At DripWorks, we offer a 30 Day Money Back Guarantee on any new, unopened, unused, product return received within 30 days after the original shipping date (not including original shipping and handling charges). All items must be in their original packaging. Return shipping is the responsibility of the purchaser. Please inspect your entire order immediately upon delivery and call us with any questions at 800.522.3747.

  • New, unused, unopened items returned within 31-60 days of original shipment will be charged a 20% restocking fee.

  • New, unused, unopened items returned within 61-90 days of original shipment will be charged a 30% restocking fee.

Special/Custom Orders

Special orders and custom orders are non-returnable, except in cases of manufacturer defect.

Defective Items

If an item is covered under our 30 Day Money Back Guarantee, we will refund or replace returned items we determine to be defective. If an item is outside of that time period, it may still be covered under the manufacturer's warranty. Please contact us at 800.522.3747, M-F, 8 AM to 4 PM PST with any questions. Products used on an unfiltered or improperly filtered system are not covered under manufacturer warranty and will not be accepted for return.

Undeliverable/Unclaimed Packages

All orders returned as undeliverable or unclaimed may be charged a 15% restocking fee plus shipping charges.

DripWorks Returns/Exchanges Process

1. Fill out the requested information on the return/exchange form included with your original shipment
2. Indicate whether you want a refund or exchange of items
3. Ship product and completed form back to DripWorks

Download and Print the Returns/Exchange Form


DripWorks Phone Exchanges - Need It Now?

Call our support staff, M-F, 8 AM to 4 PM PST, and let us know what you need to reorder and we will be happy to place a new order for you right away. Your credit card will be charged for the new order and we will refund you for the return when it is received and processed. You are responsible for any return shipping and handling.

If you received the wrong parts due to our error, we will refund standard shipping charges after the items have been returned to us. These items must be returned to DripWorks via the most economical method. We will not reimburse charges for expedited shipping methods.



Privacy Policy

Introduction

DripWorks, Inc. has created this privacy statement to demonstrate our firm commitment to your privacy and security. The following discloses our information gathering and dissemination practices for this website www.dripworks.com. Any changes or updates to privacy practices will be updated through this website.


Security


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place the latest encryption technology as well as physical, electronic, and managerial procedures to safeguard and secure the information we collect online.


Notification of Changes


If we decide to change our privacy policy in whole or in part, we will post those changes on this privacy policy page so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. Those changes will go into effect on the date posted in the notice. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. This policy was posted: September 2014.


Governing Law


This policy and the use of this site are governed by California law. If a dispute arises under this Policy we agree to first try resolving it with the help of a mutually agreed-upon mediator in the following location: Willits, California. Any costs and fees other than attorney fees associated with the mediation will be shared equally by each of us.


If it proves impossible to arrive at a mutually satisfactory solution through mediation, we agree to submit the dispute to binding arbitration at the following location: Willits, California, under the rules of the American Arbitration Association. Judgment upon the award rendered by the arbitration may be entered in any court with jurisdiction to do so.


DripWorks.com is controlled, operated and administered entirely within California. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.


Customer Numbers


Upon entering our website, visitors are assigned a Customer ID Number to verify the user’s identity. If an order is placed with us, a separate Customer Number will be assigned by our in-house order management system for use as an account number in our record system.


Catalog Requests


DripWorks offers online catalog requests. The information collected for this request is contact data necessary to mail a catalog.


Removal/Opt Out


If you do not wish to receive further mailings or other contacts from us, please contact us in any of the following ways:


• You can email: support@dripworks.com

• You can send mail to:

DripWorks, Inc.

190 Sanhedrin Circle

Willits, CA 95490

• You can call: 800.522.3747


Cookies


The DripWorks.com website uses “cookies,” which are small text files stored on your device, to help operate the site and collect information about online activity. We use cookies to store your preferences and settings on our site; help with sign-in; combat fraud; display targeted ads; and analyze site operations.


We use Google Analytics to analyze the use of DripWorks.com. Google Analytics generates statistical and other information about website use by means of cookies. The information generated relating to our website is used to create reports about the use of our website. Google will store and use this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.


You can disable the use of cookies by turning off the cookie function in your browser. However, some portions of our site may not work properly if you choose to do so.


Links


Our website may contain links to enable you to visit other websites. We are not responsible for the privacy policies of those websites. We encourage our users to read the privacy statements of other websites before proceeding to use them.


Information About You


The personally identifiable information that you provide to us and information about your order may be combined with other personally identifiable information from our records and other sources. This information will be used to make our future marketing efforts more efficient. This information may also be shared with our third party service providers and other marketers whose products or services we feel may be of interest to you. If you prefer that we do not share your personal information, please email us at support@dripworks.com.


Children


We understand the importance of taking extra precautions to protect the privacy and safety of children. We do not knowingly collect, use or disclose personal information from children under 13 without verifiable parental consent. If we learn that we have collected the personal information of a child under 13, without first receiving verifiable parental consent we will take steps to delete the information.


Feedback


If you would like to give us any feedback about our policies and practices, please email us at: support@dripworks.com or write to us at: DripWorks, Inc., 190 Sanhedrin Circle, Willits, CA 95490.